Technical Support Specialist

Employment type: Full-time
City: Montréal
Last visit: 2014-10-24
Author's ads: 1

Posted: 2014-10-24


Toon Boom

A Corus Entertainment Company


Technical Support Specialist

Montreal, QC


Toon Boom’s Technical Support Specialist diagnoses, researches, solves or escalates customer’s issues, as well as documents solutions.




Diagnose, analyze and solve customer’s problems.

Answer customer’s requests in a fast and accurate way to help solve their problems with tools accessible for both sides.

Report all activities in the call tracking database.

Update/monitor the Support section of the website including the User Forums and Knowledge Base.

Determine customer’s requirements by establishing strong relationships with users.

Participate in team meetings to share solutions.

Test customer’s  technical issues when required.

Document solutions.


Experience and Qualifications


Proven track record of solving technical problems quickly and efficiently.

Excellent English and French oral and written skills. Additional languages a plus.

Clear and concise communication skills in order to answer customer enquiries.

Excellent knowledge of system administration and networking is an asset.

Knowledge of Windows and Mac OS (Linux is an asset

Good knowledge of scripting (Java, Python, C

Game programming is an asset (HTML5, Unity, Cocos2D

Organized and works work well under pressure.

Eager to learn new technologies.


Company Description


Toon Boom Animation Inc a Corus Entertainment Inc. company, is a worldwide leader in digital content and animation creation, delivering software products and services to a global community of animation studios, gaming studios, educational institutions, individual professionals and amateurs, and many other markets.


Interested applicants are invited to send a resume by October 31, 2014 to:

Daniela Tonel



*Please include Web/Cloud Applications Developer  in the subject line of your email.

*No phone calls please.  Only those selected for an interview will be contacted.

Career Level: Student

Years of Relevant Experience: Any

Education: DEC (Québec only)

Industry: Media Production

Job Function: Customer Service