Toon Boom’s Technical Support Specialist diagnoses, researches, solves or escalates customer’s issues, as well as documents solutions.
Diagnose, analyze and solve customer’s problems.
Answer customer’s requests in a fast and accurate way to help solve their problems with tools accessible for both sides.
Report all activities in the call tracking database.
Update/monitor the Support section of the website including the User Forums and Knowledge Base.
Determine customer’s requirements by establishing strong relationships with users.
Participate in team meetings to share solutions.
Test customer’s technical issues when required.
Experience and Qualifications
Proven track record of solving technical problems quickly and efficiently.
Excellent English and French oral and written skills. Additional languages a plus.
Clear and concise communication skills in order to answer customer enquiries.
Excellent knowledge of system administration and networking is an asset.
Knowledge of Windows and Mac OS (Linux is an asset
Good knowledge of scripting (Java, Python, C
Game programming is an asset (HTML5, Unity, Cocos2D
Organized and works work well under pressure.
Eager to learn new technologies.
Toon Boom Animation Inc a Corus Entertainment Inc. company, is a worldwide leader in digital content and animation creation, delivering software products and services to a global community of animation studios, gaming studios, educational institutions, individual professionals and amateurs, and many other markets.
Interested applicants are invited to send a resume by October 31, 2014 to:
*Please include Web/Cloud Applications Developer in the subject line of your email.
*No phone calls please. Only those selected for an interview will be contacted.