Helpdesk

RANDSTAD
City: Montréal
Last visit: 2014-10-17
Author's ads: 1

Posted: 2014-10-17

Description:

As the country's leader in general staffing, we specialize in temporary roles and permanent placement for specific industry sectors. From city centres to suburban areas, our extensive network of branches span across Canada. This reach allows us to provide you with in-depth knowledge of local markets, insightful employment industry trends and exclusive access to the best employers in your area. Our knowledgeable and tenured Staffing consultants have a proven and thorough approach to recruitment, always ensuring applicants find the right job fit. As a real partner in your career development, our team of consultants excel in helping you find the right positions in the following fields:

Administrative Support

Accounting and Finance Support

Contact Centre and Customer Care

Industrial Support

Skilled Trades and Industrial Management

Helpdesk 343272)

Our client is looking for a Technical Customer Service Representative to work at their St-Laurent location (Highway 13/Highway 40)

This position is responsible for driving Customer Satisfaction by providing remote hardware and Network Solutions to External Customers by providing telephone support for a variety of calls ranging from general inquiries to technical service issues. This role provides 1st line support by selling the benefits of trouble shooting over the telephone to external customers to ensure problem resolution and thus establishing customer satisfaction with each call.

ESSENTIAL FUNCTIONS:

* Provide excellent Customer Service and answer the Customer's call in a friendly and professional manner

* Establish and maintain good customer relations with both internal and external customers * Diffuse difficult Customer situations

* Focus on providing solutions

* Solve Customer hardware and network solutions problems at 1st level or engage 2nd level support for resolutions

* Meet and exceed performance targets

* Understand responsibilities of various departments and redirect calls to provide best service

* Ensure Quality

* Input information into a computerized data base

* Organize and Prioritize tasks

* Generate Equipment / Supply Leads

* Work effectively in a team environment as well as independently

Hours: 8:00-6:00PM

One year Contract

$16.00/hr

Qualifications

* Bilingualism (French & English) Excellent oral & written communication skills in both languages

* Superior Customer Service skills

* Ability to work flexible hours / shifts between 8am and 6 pm Monday through Friday

* Demonstrate success in Remote Skills (Strong problem solving / technical ability)

* Effective communication skills

* Ability to multitask effectively with attention to details

* Aptitude for acquiring selling skills and product knowledge

* High level of achievement and self-motivation

* Ability to work independently in high pressure situations

* Self-sufficient

EDUCATION: EXPERIENCE:

* PC and Systems knowledge (MS Office; Explorer etc

Qualified and interested in this position? Apply online at www.randstad.ca or send your CV to RNDmontreal@randstad.ca. No calls please. Qualified candidates will be contacted.

Good to know you!

Kristine,

Karen

Phone Number:

514.350.0031

Fax Number:

514.350.0035

Click here to apply

Industry: Recruitment and Staffing

Job Function: Customer Service

Website: http://www.randstad.ca