Guest Services Representative

Guest Services Representative
Employment type: Full-time
City: Montréal
Last visit: 2014-10-25
Author's ads: 1

Posted: 2014-10-25


About Ivanhoé Cambridge

Ivanhoé Cambridge is a world-class real estate company that leverages its high-level expertise in all aspects of real estate including investment, development, asset management, leasing and operations, to deliver optimal returns for its investors. Its assets, held through multiple subsidiaries and located mainly in Canada, the United States, Europe, Brazil and Asia, totaled more than Cdn$40 billion as at December 31, 2013. Its portfolio consists mainly of shopping centres, office and multiresidential properties. Ivanhoé Cambridge is a real estate subsidiary of the Caisse de dépôt et placement du Québec ( one of Canada's leading institutional fund managers.

Job Opportunity

Centre Eaton de Montreal et Complexe les Ailes - 35 hours per week - From Monday to Friday

Enthusiasm and consistency uphold Ivanhoé Cambridge mission of “continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience.”

The Guest Services Representative must ensure that every customer interaction is carried out in a professional, courteous and efficient manner.


Maintain a thorough knowledge of the shopping centre’s services, amenities\facilities, stores\locations, promotional activities and comfort tools;

Proactively seek opportunities to create memorable customer interactions, assist customers and provide excellent service;

Interact with shoppers and retailers in a courteous and efficient manner;

Sell shopping centre gift cards and balance transaction sales;

Project a positive and professional attitude over the telephone and in person;

Develop and maintain strong relationships with retailers and educate them about the centre’s services;

Assist guests by providing directions\information, answering questions;

Maintain knowledge about store merchandise, centre services and special events in order to assess the shopper’s needs;

Take care of the various tasks related to the Customer Relations\Guest Services kiosk;

Assist the Marketing Director with promotional events;

Participates in special projects and assumes other duties and responsibilities as assigned;

Keeps the monthly statistics up to date.


Key requirements


High school education;

Positive attitude and strong desire to provide excellent customer service in French & English ( third language is an asset);

Computer skills: Word, Excel, Outlook and Internet;

Positive attitude and motivated to provide excellent customer care;

Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel;

Must be able to work in a fast paced environment, with the ability to multi –task while maintaining a high level of professionalism;

Strong written and oral communication skills and team oriented;

Must be friendly, approachable, proactive and solution focused;

Experience in handling money;

Flexible and able to work weekends, nights and holidays if need be.


If you are interested in this challenge, please submit your resume.


What’s in it for you?

Ivanhoé Cambridge offers its employees a competitive benefit package, along with an attractive pension plan. Committed to our employees’ health and wellbeing, we have numerous programs that allow our employees to juggle both work and home life such as TGIF days, flexible working hours, family care days, as well as charitable give and take days.  Dedicated to our employee’s career and professional growth we offer exciting opportunities for career advancement both in Canada and abroad backed by a multi faceted learning and development program including tuition reimbursement. Ivanhoé Cambridge: a world of possibility.


Career Level: Entry Level

Years of Relevant Experience: Any

Industry: Real Estate and Property Management

Job Function: Hospitality and Food Service