About TD Bank Group
The Toronto-Dominion Bank and its subsidiaries are collectively known as TD Bank Group ("TD" or "the Bank"TD is the sixth largest bank in North America by branches and serves over 22 million customers in three key businesses operating in a number of locations in financial centres around the globe: Canadian Retail, including TD Canada Trust, TD Auto Finance Canada, TD Wealth, TD Direct Investing, and TD Insurance; U.S. Retail, including TD Bank, America's Most Convenient Bank, TD Auto Finance U.S and an investment in TD Ameritrade; and Wholesale Banking, including TD Securities. TD also ranks among the world's leading online financial services firms, with approximately 8 million active online and mobile customers. TD had CDN$862.0 billion in assets on October 31, 2013. The Toronto-Dominion Bank trades under the symbol ""TD"" on the Toronto and New York Stock Exchanges.
As a member of the Phone Channel Contact Centre, you will join a dedicated team of professional telephone agents who provide exceptional financial service for our clientele. The Phone Channel in Montreal is comprised of different lines of business with both Inbound and Outbound financial service calls. You will provide timely and accurate guidance and service to customers for a variety of product lines, plans and programs. Your responsibility will be to provide prompt, courteous and efficient service that exceeds customer expectations; contribute to effective cost and risk control through productivity and adherence to corporate processes and controls; and achieve departmental sales targets through recommendation of appropriate products and services which meet our ever-changing customer needs. You will be able to recognize and successfully leverage opportunities to further expand our clients' business through cross-selling/value-add opportunities.
We provide the tools and support you need to develop a career and encourage personal growth through our Personal Performance and Development Program which includes monthly coaching.
We are searching for people friendly Contact Centre telephone agents that thrive in an environment that provides high quality customer service.
- Open new personal and non-personal accounts, and provide access to telephone banking and online banking services
- Promote the sale of deposit, investment, credit or loan products and services
- Assist clients by proposing solutions to address financial objectives such as business expansion, debt management, investment and other financial goals
- Complete credit and loan documentation
- Work in a statistically driven environment, measured by call quality and call productivity goals
- Ability to quickly adapt to change
- Ability to multi-task & demonstrate effective problem solving attributes
- Excellent written and verbal communication in English
- Strong PC Skills
NOTE: This is a Bilingual position that requires excellent written and verbal communication in English and French (read, write and speak
NOTE: This is a Bilingual position that requires excellent written and verbal communication in English and French (read, write and speak)
We require:Work in a statistically driven environment, measured by call quality and call productivity goalsAbility to quickly adapt to changeAbility to multi-task & demonstrate effective problem solving attributesExcellent written and verbal communication in EnglishStrong PC SkillsBilingual language skills (fluent French and English)The selected candidates must be available from Monday to Sunday, 7 am to12 am. or
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
TD is committed to providing accommodations. if you require an accommodation, we will work with you to meet your needs.
Industry: Financial Services and Banking
Job Function: Sales and Business Development