Client Service Administrator

Client Service Administrator
Employment type: Full-time
City: Montréal
Last visit: 2014-10-28
Author's ads: 1

Posted: 2014-10-28




2 Available positions


Role Summary:


GRS Payout Annuity Services is looking for a dynamic and skilled individual who is eager to join a fast-paced and challenging environment. As a member of our team, this role is accountable to deliver superior customer service to future and existing pensioners who contact our call centre. This role requires excellent communication and customer service skills, proven time-management skills, and the demonstrated ability to work well within a team environment. 


Main Accountabilities: 

Respond to client inquiries received in our call centre.

Respond quickly to client inquiries or concerns.

Responsible for handling changes to client files.

Handle all inquiries with high attention to detail and accuracy within preset timelines.Competencies: 

Bilingual (French and English, verbal and written)

Strong customer service skills

Demonstrate professionalism

Team player

Ability to work autonomously

Strong letter-writing ability

Very strong interpersonal skills

Professional telephone etiquette

Ability to work under pressure

Working knowledge of the Windows environment (Word, Excel, PowerPoint)   Requirements: 

Cegep diploma or minimum 2 years customer service experience

Flexibility to cover business hours from 8:30 a.m. to 6:00 p.m.

Call centre experience an asset

Experience in the financial industry an assetSun Life Financial promotes equal opportunity employment.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Unposting Date: Nov 10, 2014, 11:59:00 PM

Job:  Customer Service / Operations

Career Level: Experienced

Industry: Financial Services and Banking

Job Function: Customer Service