Every day, you help promising entrepreneurs grow their business by partnering with a solid team. Beyond numbers and business performance, you help meet their goals and achieve their dreams. At BDC, we support you in that role.
The Analyst, Operational Request Management, is responsible for receiving and indexing all types of change, correction and adjustment requests for procedures, training and communication documents for the Financing and Consulting and Subordinate Financing sectors. The incumbent conducts an initial analysis of the problems to ensure that requests are classified appropriately and manages the AVP's collaboration tools, including the SharePoint site. He/she updates the inventory and status of these requests. He/she prepares the decision guidance documents required for decision-making committee meetings.
Support the Director, Business Process Continuity and Improvement, by indexing a wide variety of operational change requests and suggestions (e.g. steps, business rules, bugs, queries
Manage and follow up the request inventory to ensure status accuracy.
Conduct an initial impact analysis upon receiving requests.
Identify the information items to be documented and gather them together for the decision-making committees.
Follow up the committees' decisions and index those affecting the AVP.
Support the AVP and Director, Business Process Continuity and Improvement in assessing the workload.
Act as coordinator for the management team by helping the AVP and Director, Business Process Continuity and Improvement determine priorities and workflow and by planning the meeting agenda.
Work closely with employees reporting to the AVP to support the team's initiatives, both internal and external.
Conduct research for the requests based on his/her knowledge of the processes, procedures and technological tools.
Manage the AVP's collaboration tools.
PREFERRED EDUCATIONAL BACKGROUND/EXPERIENCE
College diploma in a related field
Three to five years' experience in a similar position
Financial services experience
SKILLS, KNOWLEDGE AND COMPETENCIES
Excellent organizational, priority management and multitasking skills
Autonomy, initiative and judgment for assessing priorities
Ability to demonstrate discretion and professionalism in delicate situations and maintain appropriate confidentiality
Excellent interpersonal and verbal and written communication skills in both French and English, an asset
Ability to work independently and meet deadlines
Good knowledge of Microsoft Office applications (Word, Excel and PowerPoint) and collaboration tools, in particular SharePoint